Shipping Policy

Where We Ship

Surf the Greats currently ships to customers in Canada and the United States.

Order Processing

Our apparel is made to order. Each item is produced specifically for your order before being shipped.

Production times vary depending on the product and fulfillment partner. Once your order ships, you'll receive a confirmation email with tracking information when available.

Shipping Times

Estimated shipping times are displayed at checkout where available.

Please note that shipping estimates do not include production time. Delivery times may vary depending on your location, shipping carrier, and fulfillment partner.

While we work to get orders to you as quickly as possible, delivery dates are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Free shipping to Canada for orders over $160 (CAD) and to the US for orders over $120 (USD)

Orders containing multiple products may arrive in separate shipments if items are produced at different facilities.

Customs and Import Fees

Some orders may ship across international borders.

Any applicable customs duties, import taxes, or additional fees will be handled according to the terms disclosed at checkout and applicable law.

Lost, Delayed, or Damaged Packages

If your order is significantly delayed, lost, or arrives damaged, please contact us at aloha@surfthegreats.org.

We'll work with our fulfillment and shipping partners to investigate and help resolve the issue.

Incorrect Shipping Information

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible. We may be unable to update shipping details once an order has entered fulfillment.

Questions?

For shipping questions, contact aloha@surfthegreats.org.