Welcome to Surf the Greats! By using our website, www.surfthegreats.org, you agree to these Terms and Conditions and all applicable laws and regulations. These terms apply to all visitors, customers and users of our site. If you don’t agree, don’t use our services.

Consent

By using www.surfthegreats.org you agree and consent to these Terms and Conditions. We can change these terms at any time. Continued use of the website after changes are posted means you agree to the new terms.

Site Use

You are granted a revocable, non-exclusive, personal and limited license to use our site for lawful purposes, such as browsing and purchasing Surf the Greats products. You may not:

• Copy, modify, reproduce or distribute any content without written consent.
• Interfere with the site’s operation or other users’ experience.
• Use the site for commercial purposes or any illegal activities.

We can terminate access for users who breach these terms.

Customer Code of Conduct

At Surf the Greats we aim to provide great service in a respectful and professional environment. To achieve this we expect all customers to treat our staff with courtesy, dignity and respect in person, over the phone, via chat or through any other form of communication.

Prohibited Behaviour:

We do not accept any form of abuse, harassment or inappropriate behaviour towards our staff. This includes but is not limited to:

• Verbal abuse – yelling, swearing or derogatory comments.
• Threats, intimidation or any language that is intended to cause harm or distress.
• Remarks based on race, gender, ethnicity, sexual orientation, religion or any other protected attribute.

Our Commitment to Protecting Staff:

To ensure a safe and respectful work environment for our team we will take the following actions if a customer is being abusive:

• Warning: Issue a formal warning about the unacceptable behaviour.
• Restricted Communication: Limit communication with the abusive customer to written only.
• Refusal of Service: Deny service, including cancelling orders or blocking access to our platforms.
• Legal Action: Take legal action in cases of severe threats, harassment or other illegal behaviour.

Customer Responsibility:

By using Surf the Greats you agree to these standards of conduct. We love our customers and will serve you with respect and professionalism; we ask the same in return.

Content Ownership

All content on www.surfthegreats.org including text, images, graphics, trademarks and software is owned or licensed by Surf the Greats and is protected by Canadian and international copyright laws. You may download or print content for personal, non-commercial use only, provided you don’t alter it and credit Surf the Greats.

Registration and Account Responsibility

By registering you confirm you are at least 18 years old and all information provided is accurate. You are responsible for keeping your account details confidential and for any activity that occurs under your account.

Privacy and Cookie Policy

Privacy

We respect your privacy and comply with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our site you consent to the collection and use of your information as outlined in our Privacy Policy.

Cookie Usage

Our site uses cookies to improve functionality, your experience and to deliver personalization.

Types of Cookies We Use

1. Essential Cookies: Required for the site to function (e.g. secure checkout).
2. Performance Cookies: Collect anonymous data to improve functionality and usability.
3. Functional Cookies: Store preferences for better user experience.
4. Targeting/Advertising Cookies: Track browsing behaviour to serve relevant ads (subject to your consent).

Getting Your Consent

When you visit our site for the first time a cookie consent banner will ask you to accept or customize your cookie settings. We will only collect and use cookies that require explicit consent (e.g. tracking or targeting cookies) if you agree.

Cookie Management

You can disable cookies through your browser settings. Note that disabling some cookies may limit functionality.

Third Party Cookies

We may use third party cookies (e.g. Google Analytics). These providers are responsible for their own cookie policies.

For more information visit our Privacy Policy or Canada’s Privacy Commission Guidelines.

 

Shipping and Returns

Please see our Shipping Policy and Returns and Exchanges Policy for information on order processing, shipping fees and return process.

Product Availability and Accuracy

We endeavour to have accurate product descriptions, pricing and availability on our site. However we cannot guarantee all information is error free or that all products are in stock at time of purchase.

Site Transactions

Surf the Greats reserves the right to decline or cancel orders at our discretion. Reasons may include but are not limited to:

• Errors in product information or pricing.
• Suspected fraud.
• Unable to deliver to the provided address.
• Unpaid Additional Shipping Costs: Orders that require extra shipping costs as outlined in our Shipping Policy that the customer declines to pay.
• Geographical Delivery Limitations: Orders that contain products that cannot be shipped to specific countries due to supplier imposed geographical limitations.

We will notify you if an issue arises with your order. If an order is cancelled or adjusted we will give you as much notice as possible and work with you to find a solution.

Third Party Links

Our site may contain links to other websites for your convenience. Surf the Greats is not responsible for the content or services of these external sites.

Liability Disclaimer

Surf the Greats does not guarantee the site will be uninterrupted or error free. Use of our site and services is at your own risk. To the fullest extent permitted by law we disclaim all warranties and liabilities for:

• Errors in product information or website content.
• Security breaches beyond our control.
• Losses caused by your use of the site or any linked sites.

Law and Jurisdiction

These Terms and Conditions are governed by the laws of Ontario, Canada. Any disputes arising from your use of the site will be heard in Ontario courts.

Contact

If you have questions or concerns please contact us at: